Tekhead is committed to respecting and protecting the privacy
of visitors to our web sites as well as the privacy of our
actual customers.
For visitors, we've structured our web sites so that, in
general, you can visit us on the web without identifying yourself
or revealing any personal information.
For customers, once you choose to provide us personally identifiable
information (any information by which you can be identified),
you can be assured that it will only be used to support your
customer relationship with Tekhead.
Visitors to Our Web Site
What information do we collect?
When you visit our web site, our web server collects basic
user information about you that includes your ISP's domain,
the time you accessed our web site, and the pages from within
our web site that you visit.
We may at times also use cookies, which are small pieces
of information that a web site can store in a designated file
on your computer. Cookies allow a web application to respond
to you as an individual. By gathering and remembering information
about your preferences, the web application can tailor its
operation to your needs, likes, and dislikes.
Our web server does not collect your e-mail address or aggregate
information on what other pages on the Web you have accessed
or visited.
How do we use this information?
The basic user information collected is used to help us analyze
web traffic and to improve the content of our web site. Cookies
may be used to facilitate your customer interaction with us.
For example, we may use a cookie on the landing page of products
sold online which record the customer information that is
required on the order form, and then forward this information
to our internal sales tracking database.
We may from time to time disclose to third parties aggregate
information on our web site's traffic profile. For example,
Internet advertising companies may require this data to help
us better target our advertisements on our web site(s) and/or
other web sites.
Note that our site provides links to products and services
offered by other companies; the company's web site that you
link to will be able to determine that you linked from our
web site.
Tekhead Customers
What information do we collect?
When you sign up for Tekhead's services, you provide us with
both contact and payment information. Contact information
typically includes your name, address, and phone number. Payment
information typically includes your credit card number.
While you are a Tekhead customer, we manage information with
regard to your account status, choice of services, and customer
logs. In addition, we may store customers' electronic mail
and other communications as a necessary incident to the transmission
and delivery of those communications.
How do we use this information?
We use the contact information you provide us to establish
our service for you. We use payment information for payment
processing purposes only. We create and maintain other information
such as customer account status, choice of services, and customer
logs in the normal course of providing service.
Tekhead may share customer information with selected partners/third
parties, for example, to provide you with information about
products which might be of interest to you or to enable you
to take advantage of special partner programs. Tekhead may
also use customer information to provide customers with system
information or information about new or upgraded products.
We will not otherwise disclose customer personal and account
information unless we have reason to believe that disclosing
such information is necessary to identify, make contact with,
or bring legal action against someone who may be causing harm
or interfering with the rights or property of Tekhead, our
customers, or others, or where Tekhead has a good faith belief
that the law requires such disclosure.
Tekhead also will not, except for reasons stated below, disclose
to third parties the contents of any electronic mail or other
electronic communications that Tekhead stores or transmits
for its customers. The circumstances under which Tekhead will
disclose such electronic customer communications are when:
- It is necessary in order to provide service to the customer;
- It is necessary to protect the legitimate interests of
Tekhead and its customers;
- It is required to cooperate with interception orders,
warrants, or other legal process that Tekhead determines
in its sole discretion to be valid and enforceable; and
- It is necessary to provide to a law enforcement agency
when the contents are inadvertently obtained by Tekhead
and appear to pertain to the commission of a crime.
Tekhead disclaims any intention to censor, edit, or engage
in ongoing review or surveillance of communications stored
on or transmitted through its facilities by customers or others.
Tekhead will, however, review, delete, or block access to
communications that may harm Tekhead, its customers or third
parties. The grounds on which Tekhead may take such action
include, but are not limited to, actual or potential violations
of Tekhead's Terms of Use.
Customers may opt out of receiving newsletters and/or notices
of new or upgraded products from Tekhead by sending a request
to support@tekhead.biz.
In this request, customers must identify their domain name
and contact information.
Please note, however, that Tekhead reserves the right to
send bulletins and other important information regarding our
services at our discretion.
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